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Frequently Asked Questions

How to contact us?

If you have any questions or require assistance with Jawwy TV, you can always reach us 24/7 through the online chat support on jawwy.tv or email us at support@jawwy.tv and we will respond to you in the shortest time possible during business days from morning until 11:00 PM - Local Saudi Arabia time.

What is Jawwy TV?

Jawwy TV is an entertainment app, that provides a huge library of the top movies and Arabic, western and Turkish series, along with subtitles and dubbing in multiple languages in addition to a huge collection of top free-to-air and encrypted TV channels, documentaries, and kids programs. All in one place, using HD technology.

  • 10000+ VIDEOS | including a wide range of movies, Arabic, and Western series along with documentaries and kids programs
  • TOP TV CHANNELS | in one platform.
  • NO CANCELLATION FEES | to unsubscribe at any time.
  • WATCHING ON MULTIPLE DEVICES | at the same time.
  • REWIND TV | not to miss your favorite shows.
  • NO ADS | for an uninterrupted viewing experience
  • PARENTAL CONTROL | so your kids can enjoy a safe entertainment experience.

 

How can I subscribe to Jawwy TV?

You can subscribe to Jawwy TV through a payment method of your choice and as your country.

Payment Method How to Subscribe
stc (KSA) Mobile Number (excluding Mofawtar 4/5 Mobile Number)

Subscribing to Jawwy TV using stc mobile number is easy and can be in two ways:

By sending an SMS from your stc (KSA) mobile number

  • Send ‘1’ to 811118 from your stc mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your stc mobile number here.
  • Create password for your account.
  • Select stc as your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

stc (KSA) Mofawtar 4/5 Mobile Number

If you are a stc Mofawtar 4/5 plan holder, then you are eligible for a FREE Jawwy TV account. Activating your free account is easy. Just follow the steps below:

  • Enter your stc Mofawtar 4/5 mobile number here.
  • You will receive your Jawwy TV account details on your mobile number.

Now start watching your favorite movies and TV shows!

stc Bahrain

Subscribing to Jawwy TV using stc (Bahrain) mobile number is easy and can be in two ways:

By sending an SMS from your stc (Bahrain) mobile number mobile number

  • Send ‘1’ to 98875 from your stc (Bahrain) mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your stc Bahrain mobile number here.
  • Create password for your account.
  • Select stc Bahrain as your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

stc Kuwait

Subscribing to Jawwy TV using stc (Kuwait) mobile number is easy and can be in two ways:

 By sending an SMS from your stc (Kuwait) mobile number

  • Send ‘1’ to 50644 from your stc (Kuwait) mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your stc Kuwait mobile number here.
  • Create password for your account.
  • Select stc Kuwait as your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

Credit Card

Subscribe to Jawwy TV using credit card and enjoy 7 days free.

To start your 7-day free trial,

  • Just enter your email address here.
  • Create password for your account.
  • Select credit card as your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your email address and click Confirm.

Now start watching your favorite movies and TV shows!

Google Pay

Subscribe to Jawwy TV using Google Pay and enjoy 7 days free.

To start your 7-day free trial,

  • First, install Jawwy TV app on your android mobile device.
  • Now open the app and tap Join Free for 7 Days.
  • Then enter your Google account email address, choose a password and tap Subscribe Now.
  • You will see a screen displaying subscription details from Google Play.
  • Tap Subscribe to continue.
  • Enter the password of your Google account.
  • After successfully authenticating your payment with Google, you are done!

Now sign in with your credentials to start watching non-stop entertainment.

Apple In-App Purchase

Subscribe to Jawwy TV using Apple In-App Purchase and enjoy 7 days free.

To start your 7-day free trial,

  • First, install Jawwy TV app on your iOS mobile device.
  • Now open the app and tap Join Free for 7 Days.
  • Then enter your email address, choose a password and tap Subscribe Now.
  • Tap Subscribe with iTunes.
  • You will see a pop-up screen describing Subscription Terms. Tap Continue.
  • Tap OK to confirm subscription.

Now sign in with your credentials to start watching non-stop entertainment.


 

How much does the Jawwy TV monthly subscription cost?

Based on your payment method, you can be entitled to a free trial period. At the end of the trial period, you will be charged unless you’ve cancelled the subscription.

 Payment Method Free Trial*  Subscription Amount**
 stc (KSA) Mobile Number 7 days free trial 10 SAR
 stc Mofawtar 4 and 5 Mobile Number  -  FREE
 stc (Bahrain) Mobile Number  7 days free trial  3 BD
 stc (Kuwait) Mobile Number  7 days free trial  2.5 KWD
 Apple In-App Purchase  7 days free trial  7.99 USD
 Google Pay  7 days free trial  7.99 USD
 Credit Card  7 days free trial  7.99 USD

*Free trial period may vary based on the selected promotion, plan, and payment method.

**The price may vary based on the selected promotional offers, country, Payment methods or VAT where applicable.

What payment methods does Jawwy TV support?

We currently support the following payment methods:

  • stc (KSA) mobile bill
  • stc (Kuwait) mobile bill
  • stc (Kuwait) broadband bill - We offer Jawwy TV for free to all stc (Kuwait) broadband users
  • stc (Bahrain) mobile bill
  • Apple In-App Purchase
  • Google Pay
  • All major credit cards

What devices does Jawwy TV support?

You can access your Jawwy TV account on a maximum of 2 devices. Jawwy TV is available to watch on mobile devices, tablets and Browsers. Please note that casting via Chromecast device is also supported and does not contribute to registered devices on your account.

Watch Jawwy TV on:

iOS phones and tablets versions – 10 and above

Android phones and tablets version - 4.4 and above

Web Browsing on: Latest versions of Chrome, Safari, Firefox browsers

Chromecast casting feature

Where is Jawwy TV available?

As a customer, you can watch content on Jawwy TV in the following countries: Algeria, Bahrain, Chad, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine, Saudi Arabia, Somalia, Sudan, Tunisia, United Arab Emirates, and Yemen.

Please note that content available on Jawwy TV may vary by location due to content rights restrictions and may change from time to time.

What is Fight Sports add-on? How to get Fight Sports on my Jawwy TV subscription?

Fight Sports is your 24/7 destination for all combat sports entertainment. With this add-on, you can watch some of the world's biggest combat sports featuring top names from the world of boxing, kickboxing, and MMA.

Currently, Fight Sports add-on is available for only select payment methods. Please see the table below for Price and trial period details:

Fight Sports add-on is supported on following payment methods

 

Price/month

 

Free Trial

stc (Kuwait) mobile number

 

1.670 KWD (+ VAT if applicable)

stc (Bahrain) mobile number

2 BHD (+ VAT if applicable)

Credit Card

5.33 USD (+ VAT if applicable)

How to get Fight Sports if you haven’t subscribed to Jawwy TV yet:

  • Go here to create your account.
  • Choose your payment method.
  • Choose both Jawwy TV and Fight Sports. Please note that there’s no free trial period available for the add-on. So you’ll be charged a prorated price immediately once add-on subscription is successful.
  • Confirm your subscription. Now sign into Jawwy TV app and enjoy Fight Sports.

How to get Fight Sports if you are already a Jawwy TV subscriber:

  • Sign into our Jawwy TV website using your account details.
  • Locate Manage Add-ons and tap More to see details.
  • Tap Add and confirm the subscription.
  • Now sign into Jawwy TV app and enjoy Fight Sports.

What are the current offers on Jawwy TV?

At Jawwy TV, we know our customers deserve a treat. That’s why, we love to giving our customers amazing offers from time to time.

Here are some offers you don’t want to miss:

Promotion Details
Exclusive for stc (KSA) Customers

Only for 10 SAR/month enjoy the best and latest movies, series & live TV channels on Jawwy TV. Subscribe now and get 7 days free trial. Just enter your stc mobile number here.

How can I unsubscribe from Jawwy TV?

As we support different payment methods, the cancellation process varies from one payment method to another.

stc (KSA)  Mobile Number Please send a blank SMS to 800444 and follow the instructions provided in the SMS from stc to cancel your Jawwy TV service.
stc (Kuwait) Mobile Number Please send U 1 by SMS to the shortcode 50644.
stc (Bahrain) Mobile Number Please send U 1 by SMS to the shortcode 98875.
Credit Card Please visit www.jawwy.tv, sign in and cancel your subscription.
Apple In-App Payment You can cancel your subscription through your iTunes account settings.
Google Pay You can cancel your subscription through your Google account settings.

How to unsubscribe from Fight Sports add-on?

As we support different payment methods, the cancellation process varies from one payment method to another.

Payment methods

How to unsubscribe

stc (Kuwait) mobile number

 

Please send U 2 by SMS to the shortcode 50644.

stc (Bahrain) mobile number

Please send U 2 by SMS to the shortcode 98875.

Credit card

  • Sign into our Jawwy TV website using your account details.
  • Locate Manage Add-ons and tap More to see details.
  • Tap Remove to cancel the subscription.

 

What happens when my subscription payment through credit card is not successful?

In the event that a transaction error has occurred while processing your credit card payment, a refund in most cases will be issued to the same credit card you used for the original purchase.

Why am I getting an error with my credit card payment?

The credit card payment failure could happen for a variety of reasons that are determined by cardholder’s bank. Before entering your card details, please check:

  •  If your card is active and hasn’t expired
  • If you have entered CVV correctly (code on the reverse on your card)
  •  If your card issuing bank allows your type of card to make online transactions.

If you are still facing issues with your card after checking the above points, then you may opt to enter another card details, or select another payment option. Please contact support@jawwy.tv or Live Chat with one of our representatives on our website if the issue persists.

How do I resubscribe?

Please check the payment method you have used for Jawwy TV subscription and follow the steps to resubscribe.

stc (KSA) mobile bill

If you wish to use the same stc mobile number to resubscribe:

  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.

If you wish to resubscribe with a new stc (KSA) mobile number:

  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Then click Change Mobile Number and enter the new mobile number. Click Save and then Continue to receive PIN code on the new number
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with the new stc mobile number or your existing email address.
stc (Bahrain) mobile bill
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
stc (Kuwait) mobile bill
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
Credit Card
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Use the same or new credit card to resubscribe.
Apple In-App Purchase You can easily resubscribe to Jawwy TV by going your iTunes account and Manage Your Subscriptions. Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
Google Play Sign into your Google account, which you have used for In-App payment and go to My subscriptions and Restore Jawwy TV. Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.

 

How to control data usage of Jawwy TV?

The data usage for streaming Jawwy TV content will be limited by the original Data quota set on your Mobile Subscription Plan. Unfortunately, the app cannot be exempted from data consumption by having a standalone bandwidth.

Can I use the same subscription on multiple devices?

Yes, you can register two devices to your Jawwy TV account at a time.

You can access Jawwy TV on:
iOS phones and tablets versions – 10 and above
Android phones and tablets version - 4.4 and above
Web Browsing on: Latest versions of Chrome, Firefox, and Edge browsers
Chromecast casting feature (Please note that casting via Chromecast device is also supported and does not contribute to registered devices on your account.)

Can I get my subscription cancelled by contacting Jawwy Support team?

Unfortunately, our support team cannot cancel your subscription on your behalf. The only way possible is as shown in the FAQs under "How can I unsubscribe?". In case you are not able to find this information, our support team will be happy to take you through it.

What kind of content can be watched on Jawwy TV app?

Enjoy top-notch TV channels and a wide variety of movies and series from Western, & Arabic, along with documentaries & kids' programs, with new additions every day.

How do I remove the linked mobile devices from my Jawwy TV subscription account?

You can use the same subscription on two devices. To delete a device from Jawwy TV app, sign into the Jawwy TV app, navigate to Settings and then My Devices. You can remove a device by swiping left on the entry in your device list. You can de-link any registered device 30 days after its added date.

To delete one of your previously registered devices from the website, just sign into your account here. Now delete a device from Profile Settings.

How to cast content from Jawwy TV to your Chromecast-enabled device?

Before you begin casting, please make sure that you have the latest version of Jawwy TV app. Now that you’re ready to go, let’s get started:

  • Make sure the mobile device you are using to cast is on the same Wi-Fi network as your Chromecast or TV with Chromecast built-in.
  • Open Jawwy TV app.
  • Tap the Cast button on the top right corner of any screen.
  • Now select the device you'd like to cast to.
  • When you're connected, the Cast button will change color, letting you know you're connected.
  • Now play any movie or episode on the app and watch it on the bigger screen.

To stop casting, tap the Cast button and then tap Stop Casting.

I have forgotten my password. How do I reset it?

Please tap the Reset Password button on the Sign in page of the Jawwy TV app and you will receive an SMS/email to help you reset the password. 

Why am I getting an error that says I have exceeded the maximum number of devices?

When you sign into Jawwy TV account on a device for the first time, the device gets automatically registered to your account. You can register a maximum of two devices to your account at a time. If you are trying to sign into a third device, you see an error message requesting you to delete one of your previously registered devices.

You can delete one of your devices after 30 days. To delete one of your previously registered devices on the mobile app, just sign into the mobile app and go to Settings > My Devices and delete the device from the account.

To delete one of your previously registered devices from the website, just sign into your account here. Now delete a device from Profile Settings.

How can I change my registered email address?

In case you have mis-typed your email address while completing the registration process, you can provide us with the correct email address and we will correct it on your behalf upon your request. Please note that your registered mobile number will remain the same and no changes to your subscription will be made.

How can I change the language on Jawwy TV?

Choose your preferred language when signing into the app for the first time. You can also change the language preference anytime by navigating to the Language Section in Settings from the Main Menu.

How can I control which TV programs my family can watch?

Your Jawwy TV mobile app is set to R18 rating by default. To change the Parental Control rating, go to Settings > Parental Controls > Enter your password and set the slider to the desired rating.

What is Jawwy TV Home?

Jawwy TV Home is a fully featured set-top box that has arrived in KSA, Kuwait, Bahrain and Oman to offer viewers endless hours of Live TV and On Demand entertainment.  Featuring contemporary functionalities like Rewind, Watchlist, and Parental Controls with a sleek user interface, the Jawwy TV Home set-top box delivers in-home TV experience to stc and Awasr customers. Jawwy TV Home presents 130+ premium and FTA channels with great channel bundles to cater to the needs of everyone in the family. Moreover, Jawwy TV Home has partnered with content powerhouses namely BluTV, WideKhaliji, Fox+, and Starz Play to bring an abundant selection of On Demand movies and series which are absolutely free for viewing.