Customers who are registered through Mobile Number or Email: If you have any questions or require assistance with Jawwy TV, you can always reach us 24/7 through the online chat support on jawwy.tv.

You may also email us on support@jawwy.tv, and we will respond to you in the shortest time possible.

Jawwy TV, a digital entertainment service, that provides the best movies, TV shows, documentaries, kids’ programs and more from top regional and international partners. You can also enjoy watching a wide range of original and exclusive content, in addition to a number of top local and international live TV channels, including free-to-air and encrypted choices. All customized for you in one place/ account, so you can easily explore the content and create your own watch-list that combines all your favorites.

• 25000+ videos | including a wide range of Arabic and Western movies and TV shows along with documentaries, kids’ programs and more
• Top live TV local and international channels
• Watching on multiple devices | at the same time
• Rewind TV | not to miss your favorite shows
• Ad-free | for an uninterrupted viewing experience
• Parental control| so your kids can enjoy a safe entertainment experience
• Cancel anytime without restrictions

We offer different types of subscription plan depending on your location and payment method preference.

• Jawwy TV Home via telco operator – Currently, Jawwy TV set-top box can be purchased through Awasr in Oman. This subscription will give you access to a set of benefits as per your contract with the telco operator.
• Jawwy TV subscription via website or mobile app – You can subscribe to Jawwy TV from www.jawwy.tv website using supported payment methods or Jawwy TV MENA mobile apps using Apple in-app or Google pay transactions.

You can subscribe to our service through a payment method of your choice and as per your country.

Based on your payment method, you can be entitled to a free trial period. At the end of the trial period, you will be charged unless you’ve cancelled the subscription.

*Free trial period may vary based on the selected promotion, plan, and payment method.

**The price may vary based on the selected promotional offers, country, Payment methods or VAT where applicable.

Jawwy TV offers three different subscription plans to meet customers’ needs. The plan you choose determine the features available to you. All of the plans give you unlimited access to the best movies, TV shows and Live TV channels. These subscription plans are available to only the following payment methods: credit card.

Check out the features available on each plan:

Lite

• Get up to HD video quality
• Access and watch Jawwy TV on 1 device
• Enjoy Rewind TV for 1 day

Classic

• Get up to FHD video quality
• Access on 4 devices
• Rewind TV for 7 days
• Watch on 2 devices simultaneously
• Cast to TV feature
• Downloads feature on mobile device

Premium

• Get up to 4K UHD video quality on devices with 4K support
• Access on 8 devices
• Rewind TV for 14 days
• Watch on 4 devices simultaneously
• Cast to TV feature
• Downloads feature on mobile device

How to subscribe to Jawwy TV subscription plans?

• Credit card payment - Just click here to choose your subscription plan and complete the steps to register with Jawwy TV.

How to upgrade or downgrade subscription plan?

To upgrade or downgrade from your current subscription plan, just sign into Jawwy TV, go to My Account section and click Change Plan. If you are upgrading to a higher plan, your new plan will be activated at the same time and you’ll be charged pro-rated.

If you are opting for downgrade, your new plan will come into effect after the end of your current billing period. You will be charged as per the new plan at the end of the billing period.

Is Cast to TV feature available on my subscription plan?

Please check your subscription details on My Account section to know your subscription plan. If your plan is Lite, then you will not have access to Cast to TV feature.

Is Downloads/Offline viewing feature available on my subscription plan?

Please check your subscription details on My Account section to know your subscription plan. If your plan is Lite, then you will not have access to Downloads/offline viewing feature.

What are the devices that can be used to access Jawwy TV service?

You can access your Jawwy TV account on multiple devices depending on your subscription plan.

Access and watch Jawwy TV on:

• iOS phones and tablets versions – 11.3 and above
• Android phones and tablets version - 5 and above
• Android TV devices - with Android 8 OS and above
• Web browsers: Latest versions recommended for Chrome, Safari & Firefox browsers
• Samsung Smart TV 2018 and onwards models with Tizen OS.
• LG Smart TV 2018 and onwards models with WebOs 4.0 and above

We currently support the following payment methods:

• Vodafone(Egypt) mobile payment
• Orange(Egypt) mobile payment
• Etisalat (Egypt) mobile payment
• WE (Egypt) mobile payment
• Etisalat (UAE) mobile payment
• Umniah (Jordan) mobile payment
• Orange (Jordan) mobile payment
• Zain (Jordan) mobile payment
• Zain (Iraq) mobile payment
• Omantel (Oman) mobile payment
• Ooredoo (Oman) mobile payment
• Orange (Tunisia) mobile payment
• Ooredoo (Tunisia) mobile payment
• Apple In-App Purchase
• Google Pay
• All major credit cards

You can access Jawwy TV on number of devices as per your subscription plan. Jawwy TV is available to watch on mobile devices, tablets, Browsers, smart TVs, the new Jawwy TV Android-based set-top box and also the Jawwy TV Home set-top box.

Watch Jawwy TV on:

As a customer, you can watch content on Jawwy TV in the following countries: Algeria, Bahrain, Chad, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine, Saudi Arabia, Somalia, Sudan, Tunisia, United Arab Emirates, and Yemen.

Please note that content available on Jawwy TV may vary by location due to content rights restrictions and may change from time to time.

As we support different payment methods, the cancellation process varies from one payment method to another.

Discovery+ is real-life entertainment content that includes originals, exclusives, nature documentaries, lifestyle shows and more.

You may access all Discovery+ content from the “Discover More” section

Fight Sports channel is your 24/7 destination for all combat sports entertainment. With this add-on, you can watch some of the world's biggest combat sports featuring top names from the world of boxing, kickboxing, and MMA.

Currently, Fight Sports add-on is available for only select payment methods. Please see the table below for Price and trial period details:

How to get Fight Sports if you haven’t subscribed to Jawwy TV yet:

• Go here to create your account.
• Choose your payment method.
• Choose both Jawwy TV and Fight Sports. Please note that there’s no free trial period available for the add-on. So you’ll be charged a prorated price immediately once add-on subscription is successful.
• Confirm your subscription. Now sign into Jawwy TV app and enjoy Fight Sports.

How to get Fight Sports if you are already a Jawwy TV subscriber:

• Sign into our Jawwy TV website using your account details.
• Locate Manage Add-ons and tap More to see details.
• Tap Add and confirm the subscription.
• Now sign into Jawwy TV app and enjoy Fight Sports.

As we support different payment methods, the cancellation process varies from one payment method to another.

Resetting password on Website

• On the sign-in screen, enter your login ID (phone or Email), then click "next".
• Click Forgot Password.
• Enter your phone or Email associated with the account. (For mobile subscribers, please enter your mobile number starting with the country code and without zeros).
• You will receive a PIN Code on your mobile number or email address.
• Enter the PIN Code on the screen to complete verification.
• Set up a new password and click Continue to sign in with the new password.

Resetting password on mobile apps

• On the sign-in screen, enter your login ID (phone or Email), then click "next".
• On the sign-in screen, tap Reset Password.
• You will receive a PIN Code on your email address or mobile number.
• Enter the PIN Code on the mobile app screen and tap Confirm to sign in.
• You will receive an email or SMS notification with the new password. Please keep in mind to use the new password for the subsequent sign-ins or assign your own password by following these steps:
  • Go to My Account
  • Tap Change Password/PIN
  • Enter current password
  • Choose a new password and enter it again to confirm
  • Tap Save Changes to update the password

User profiles provide more personalized viewing experience for you and rest of your family. If you share your Jawwy TV account with your family or friends, then you may create separate profiles to keep track of Watchlist, resume watching program where you left off and channel favorites. You can also secure profiles with profile lock. Create up to 5 profiles for one account.

Creating Profiles

The primary profile for your account is automatically created as default profile.

*Please note that default profile cannot be deleted. You cannot use ‘default’ as a profile name for any of other profiles.

www.jawwy.tv

• Hover on the Profile icon (indicated by an alphabet) on the top-right corner of the screen.
• Click Manage Profiles or Profile Settings.
• Click Add Profile to create a new profile.
• Add the following details to the new profile

Profile Name – Enter a name.

Profile Lock preference – This option allows you to lock your profile. Every time you wish to access this profile or update preferences of this profile, you will be prompted to enter the account password.

Preferred Audio – Your audio language preference will be applied on the video settings if selected language is available

Preferred Subtitle - Your subtitle language preference will be applied on the video settings if selected language is available

Auto Play Next Episode – This option will automatically play the next episode of a series once you complete watching the current episode.

 Parental Control Level – This option applies the selected parental control setting on this profile.

You can slide the bar to select between parental control ratings: Family (F), PG, 15, 18, R18 (contains restricted content)

• Click Save to update your profile settings.

If you have opted for Profile Lock, you will be prompted to enter account password to save the changes.

Mobile apps

• On ‘Who’s watching?’ screen, tap Add Profile. If you are on the app home screen, tap the burger icon on top-left corner of the home screen and tap on the profile icon (indicated by an alphabet). Then tap Add Profile on ‘Who’s watching? screen.

• Add the following details to the new profile

Profile Name – Enter a name.

Profile Lock preference – This option allows you to lock your profile. Every time you wish to access this profile or update preferences of this profile, you will be prompted to enter the account password.

Preferred Audio – Your audio language preference will be applied on the video settings if selected language is available.

Preferred Subtitle - Your subtitle language preference will be applied on the video settings if selected language is available.

Auto Play Next Episode – This option will automatically play the next episode of a series once you complete watching the current episode.

Parental Control Level – This option applies the selected parental control setting on this profile.

You can slide the bar to select between parental control ratings: Family (F), PG, 15, 18, R18 (contains restricted content)

• Click Save/Done to update your profile settings.

If you have opted for Profile Lock, you will be prompted to enter account password to save the changes.

Editing or Deleting Profiles

www.jawwy.tv

• Hover on the Profile icon (indicated by an alphabet) on the top-right corner of the screen.
• Click Manage Profiles or Profile Settings.
• Click Edit on the profile you want to edit to update your profile settings.
• Enter account password if the selected profile is locked.
• Click Save to apply changes.

On Edit Profile screen, click Delete Profile to delete the profile. Confirm deletion.

Please note that the profile which is currently active cannot be deleted.

Mobile apps

• On ‘Who’s watching?’ screen, tap Edit on the profile you want to edit. If you are on the app home screen, tap the burger icon on the top-left corner of the home screen and tap on the profile icon (indicated by an alphabet).
•  Tap Edit.
• Go to the profile you want to update, and tap Edit on the profile icon.
• Enter account password if the selected profile is locked.
• Makes changes on the profile and tap Save to apply changes.

On Edit Profile screen, tap Delete to delete the profile. Confirm deletion.

Please note that the profile which is currently active cannot be deleted.

Switching Profiles

 www.jawwy.tv

• Hover on the Profile icon (indicated by an alphabet) on the top-right corner of the screen.
• Click the profile you want to access.
• Enter account password if the selected profile is locked.

Mobile apps

• Tap the burger icon on the top-left corner of the home screen.
• Tap the profile icon.
• Select the profile you want to access.
• Enter account password if the selected profile is locked.

In the event that a transaction error has occurred while processing your credit card payment, a refund in most cases will be issued to the same credit card you used for the original purchase.

The credit card payment failure could happen for a variety of reasons that are determined by cardholder’s bank. Before entering your card details, please check:

•  If your card is active and hasn’t expired
• If you have entered CVV correctly (code on the reverse on your card)
•  If your card issuing bank allows your type of card to make online transactions.

If you are still facing issues with your card after checking the above points, then you may opt to enter another card details, or select another payment option. Please contact support@jawwy.tv or Live Chat with one of our representatives on our website if the issue persists.

Unfortunately, our support team cannot cancel your subscription on your behalf. The only way possible is as shown in the FAQs under "How can I unsubscribe?". In case you are not able to find this information, our support team will be happy to take you through it.

Downloading content for offline viewing is available on Jawwy TV iOS and Android mobile app. You can download your favorite movies and TV shows and watch them later, even without access to Internet. To identify what is downloadable, just look for the Download button next to the video.

Which content can I download?

There are hundreds of videos available for download on Jawwy TV.

To download:

1. Explore content on Jawwy TV.
2. Select the movie or show you’d like to download.
3. Movies that are available for download have a download button in the details page. In case of series, the download button can be seen after tapping the expand icon next to the episode.
4. Tap Download to begin the download.
5. Once your download is complete, go to Downloads section from the menu and start watching.

* Please note that download availability varies from title to title. If the download button is not available on the details page, it means the content cannot be downloaded due to contractual agreement with the content partner.

On which devices can I download content on mobile app?

Downloads feature is supported on all iOS mobile and tablet devices with iOS 11.3 or later. Similarly, mobile and tablet Android devices of OS 4.4 and up are supported.

How long do my downloads remain stored in my device?

Once a title is downloaded, it will remain in the Downloads section of your device for the next 30 days. Please keep in mind that you can watch all the videos you’ve downloaded on that specific device, regardless of the Profile used to download.

Are there any download limits?

You can have up to 100 downloads in your account at a time. These limits are set at the account level, not per profile or device. You’ll have access to your downloads for 30 days, unless the episode or movie expires from Jawwy TV before that. If a download expires before you’ve watched it, you may be able to renew it.

How to renew expired download?
If some of your downloaded videos have expired, you can just tap Renew download and then choose from options available.

Are downloaded content safe for family viewing?

Parental control level on the profile applies also to the downloaded videos. Yes, you can easily make downloaded content safe for family viewing by setting an appropriate parental control level on the profile and using profile lock.

How to delete downloads?

If you’ve reached the maximum number of downloads or run out of space, you can delete some of your downloads to make room for new ones.

To delete some downloads:

• Go to Downloads from the menu.
• Tap edit icon at the top of the screen.
• Tap cross icon to remove the downloads you want to delete.

To delete all downloads:

• Go to Settings and then Downloads.
• Tap Delete all downloads to delete all downloads at one go from your device.

To delete a device from your account from the web browser:

1. Sign into your account here.
2. Go to Profile Settings and then My Devices.
3. Click Manage and click the cross next to the device you want to delete.
4. Click Save to apply your changes.

To delete a device from your account from an iOS and Android mobile app:

1. Sign into your Jawwy TV MENA account on your mobile device.
2. Go to Settings and My devices to delete devices.

Before you begin casting, please make sure that you have the latest version of Jawwy TV MENA app. Now that you’re ready to go, let’s get started:

• Make sure the mobile device you are using to cast is on the same Wi-Fi network as your Chromecast or TV with Chromecast built-in.
• Open Jawwy TV app.
• Tap the Cast button on the top right corner of any screen.
• Now select the device you'd like to cast to.
• When you're connected, the Cast button will change color, letting you know you're connected.
• Now play any movie or episode on the app and watch it on the bigger screen.

To stop casting, tap the Cast button and then tap Stop Casting.

To cast Jawwy TV from an iOS mobile device to your Apple TV, first make sure that both the devices are on the same network.

• Tap the Airplay cast button on the top-right corner of the Jawwy TV screen.
• Now select your Apple TV from Connect to a Device screen.

Once connected, play any movie or episode on the app and watch it on the bigger screen.

To download the new app, go to the app store of the device you are using and search for Jawwy TV MENA.

How to download Jawwy TV MENA app

Mobile

• Type this URL on your mobile browser: www.app.jawwy.tv
•  You will be taken the new Jawwy TV MENA app.
• Download the app and sign in using your existing account details

Android TV

• Go to apps section on Play Store
•  Search for Jawwy TV MENA
•  Download the application
•  Sign in using your existing account details

Samsung Store

• Go to Samsung Store.
•  Search for Jawwy TV MENA
•  Download the application
•  Sign in using your existing account details

LG Store

• Go to LG Store.
•  Search for Jawwy TV MENA
•  Download the application
•  Sign in using your existing account details

Fire Stick

• Go to Appstore.
•  Search for Jawwy TV MENA
•  Download the application
•  Sign in using your existing account details

Xbox

• Go to Appstore.
• Search for Jawwy TV MENA
•  Download the application
• Sign in using your existing account details

Toshiba

• Go to Appstore.
•  Search for Jawwy TV MENA
• Download the application
• Sign in using your existing account details

In case you have mis-typed your email address while completing the registration process, you can provide us with the correct email address and we will correct it on your behalf upon your request. Please note that your registered mobile number will remain the same and no changes to your subscription will be made.

Have a Jawwy TV gift card? You can redeem the gift by following the below steps.

• Go to https://subscribe.jawwy.tv/en/redeem
• Enter the code from the gift card correctly on this page.
• Select “Redeem your gift card” button
• Enter your mobile number or email address to create a new account.
• Once you are successfully subscribed, you will see a confirmation screen.

*Your gift card gives you access to a specific subscription plan and validity. To check these details any time, please sign into www.jawwy.tv and from the home page go to the top-right of the screen and select your profile icon to display the menu. Please select “My Account” to check your subscription expiry date and payment method.

Enjoy Free Jawwy TV subscription with your Orange Premier Package. 

• Sign into “My Orange” app with your Orange Egypt premier number. 
• Activate your free Jawwy TV subscription from the app (through Premier Apps section). 
• Once you activate this subscription, you will receive an SMS with your account details and application link. 
• Sign into the Jawwy TV mobile app using the account details sent by SMS. 

Now enjoy watching your favorite movies, TV shows & TV channels! 

When you subscribe to Jawwy TV using gift card and create your account, you see your subscription details on the website. We will also you send an email or SMS on your login ID to remind you that your subscription is about to expire. To check these details any time, please sign into www.jawwy.tv and from the home page go to the top-right of the screen and select your profile icon to display the menu. Please select “My Account” to check your subscription expiry date and payment method.

If your account has been created using a gift card and is active:

You can easily extend the expiry date of your active gift card subscription by using another gift card with the same subscription plan. For example, if you have subscribed to Jawwy TV using gift card of “Classic subscription plan”, then you may redeem another gift card that has the same subscription plan and extend your subscription expiry.

To do so, please follow the below steps.

• Please sign into www.jawwy.tv using your account credentials.
• From home screen, go to your profile’s icon on the top-right.
• Select "My account " from the menu
• On the bottom of this page, you will a see an "Enter a gift code" option.
• Enter the new gift cards’ code and click “Redeem your gift card”.
• You will get a confirmation message, informing you that code has been applied.
• Refresh the page and check “Subscription Details” section to see the new expiry date.

If your account has been created using a gift card and is not active:

If your account which was created using a gift card has already expired and you wish to renew your subscription, please follow the below steps:

• Please sign into www.jawwy.tv using your account credentials.
• From home screen, go to your profile’s icon on the top-right to display the menu.
• Select "My account " from the menu
• On the bottom of this page, you will a see an "Enter a gift code" option.
• Enter the code from the new gift card and click “Redeem your gift card”.
• You will get a confirmation message, informing you that code has been applied.
• Please refresh the page and check “Subscription Details” section.

If you already have a Jawwy TV account using another payment method and wish to redeem a gift card:

Currently we do not support redeeming a gift card on an account created with another payment method. However, you can create a new account and redeem your gift card.

To create a new account using gift card:

• Enter your new code here
• Use another email address or mobile number and password to create a new account.

Your Jawwy TV subscription comes with multiple device access depending on your subscription plan.

Mobile app - If you are trying to sign into mobile app and see this error on "My devices" screen, please delete one of the listed devices. As soon you delete a device, you will be automatically signed in.

Website: Please close the “maximum devices reached” error message and check "My Device section". Delete a device by clicking the button next to the device, the page will automatically refresh after that and you will be automatically signed in.

Set-top box or Smart TV app – If you are trying to sign into TV application and see this error, please choose “Delete Device”. You will be directed to “My device screen” where you can delete any of the listed devices.

*Please note that you can delete a device after 30 days of use.

Please log in to your account from the web browser www.jawwy.tv , then go to: My Account > under the “Payment Method” section > please click on “switch”

The "Change Payment Method" menu will appear > choose to switch to Credit Card or mobile number.

You can switch your payment method:

* To change from one payment method to another, your Jawwy TV account must be inactive. If the change is made from Credit Card to mobile number or from mobile number to Credit Card, you can log in later using any of your credentials the Email and Mobile Number