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Frequently Asked Questions

How to contact us?

If you have any questions or require assistance with Jawwy TV, you can always reach us 24/7 through the online chat support on jawwy.tv.

 If you are presently in any of the GCC countries you may email us at gcc@jawwy.tv or if you are outside of GCC countries, then email us at intl@jawwy.tv and we will respond to you in the shortest time possible.

                      Location

Contact Email Address

Any of the GCC countries

gcc@jawwy.tv

Outside of GCC countries

intl@jawwy.tv

 

What is Jawwy TV?

Jawwy TV is an entertainment app, that provides a huge library of the top movies and Arabic and western series, along with subtitles and dubbing in multiple languages in addition to a huge collection of top free-to-air and encrypted TV channels, documentaries, and kids programs. All in one place, using HD technology.

  • 20000+ VIDEOS | including a wide range of movies, Arabic, and Western series along with documentaries and kids programs
  • TOP TV CHANNELS | in one platform.
  • NO CANCELLATION FEES | to unsubscribe at any time.
  • WATCHING ON MULTIPLE DEVICES | at the same time.
  • REWIND TV | not to miss your favorite shows.
  • NO ADS | for an uninterrupted viewing experience
  • PARENTAL CONTROL | so your kids can enjoy a safe entertainment experience.

 

How can I subscribe to Jawwy TV?

You can subscribe to Jawwy TV through a payment method of your choice and as your country.

Payment Method How to Subscribe
stc (KSA) Mobile Number (excluding Mofawtar 4/5 Mobile Number)

Subscribing to Jawwy TV using stc mobile number is easy and can be in two ways:

By sending an SMS from your stc (KSA) mobile number

  • Send ‘1’ to 811118 from your stc mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your stc mobile number here.
  • Create password for your account.
  • Select stc as your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

stc (KSA) Mofawtar 4/5 Mobile Number

If you are a stc Mofawtar 4/5 plan holder, then you are eligible for a FREE Jawwy TV account. Activating your free account is easy. Just follow the steps below:

  • Enter your stc Mofawtar 4/5 mobile number here.
  • You will receive your Jawwy TV account details on your mobile number.

Now start watching your favorite movies and TV shows!

stc Bahrain mobile number

Subscribing to Jawwy TV using stc (Bahrain) mobile number is easy and can be in two ways:

By sending an SMS from your stc (Bahrain) mobile number mobile number

  • Send ‘1’ to 98875 from your stc (Bahrain) mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your stc Bahrain mobile number here.
  • Create password for your account.
  • Select stc Bahrain as your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

stc Kuwait mobile number

Subscribing to Jawwy TV using stc (Kuwait) mobile number is easy and can be in two ways:

 By sending an SMS from your stc (Kuwait) mobile number

  • Send ‘1’ to 50644 from your stc (Kuwait) mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your stc Kuwait mobile number here.
  • Create password for your account.
  • Select stc Kuwait as your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

Vodafone Egypt mobile number

If you are residing in Egypt, then you can subscribe to Jawwy TV using your Vodafone Egypt mobile number in two ways.

Through SMS

  • For monthly subscription, send SUB JM to 6699 from your Vodafone Egypt mobile number and subscribe instantly.
  • For weekly subscription, send SUB JW to 6699 from your Vodafone Egypt mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your mobile number here.
  • Create password for your account.
  • Select your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

Orange Egypt mobile number

If you are residing in Egypt, then you can subscribe to Jawwy TV using your Orange Egypt mobile number in two ways.

Through SMS

  • For monthly subscription, send SUB JM to 5030 from your Orange Egypt mobile number and subscribe instantly.
  • For weekly subscription, send SUB JW to 5030 from your Orange Egypt mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your mobile number here.
  • Create password for your account.
  • Select your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

Etisalat Egypt mobile number

If you are residing in Egypt, then you can subscribe to Jawwy TV using your Etisalat Egypt mobile number in two ways.

Through SMS

  • For monthly subscription, send SUB JM to 1722 from your Etisalat Egypt mobile number and subscribe instantly.
  • For weekly subscription, send SUB JW to 1722 from your Etisalat Egypt mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your mobile number here.
  • Create password for your account.
  • Select your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

WE Egypt mobile number

If you are residing in Egypt, then you can subscribe to Jawwy TV using your WE Egypt mobile number in two ways.

Through SMS

  • For monthly subscription, send SUB JM to 4041 from your WE Egypt mobile number and subscribe instantly.
  • For weekly subscription, send SUB JW to 4041 from your WE Egypt mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your mobile number here.
  • Create password for your account.
  • Select your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

Etisalat UAE mobile number

If you are residing in UAE, then you can subscribe to Jawwy TV using your Etisalat UAE mobile number in two ways.

Through SMS

  • For monthly subscription, send SUB JM to 1151 from your Etisalat UAE mobile number and subscribe instantly.
  • For weekly subscription, send SUB JW to 1151 from your Etisalat UAE mobile number and subscribe instantly.

Now sign into your account on Jawwy TV app or www.jawwy.tv website and start watching.

Through website: jawwy.tv

  • Just enter your mobile number here.
  • Create password for your account.
  • Select your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your mobile number and click Confirm.

Now start watching your favorite movies and TV shows!

Credit Card

Subscribe to Jawwy TV using credit card and enjoy 7 days free.

To start your 7-day free trial,

  • Just enter your email address here.
  • Create password for your account.
  • Select credit card as your payment method and click Next.
  • We will send you a PIN code to confirm your registration.
  • Then enter the PIN code we sent to your email address and click Confirm.

Now start watching your favorite movies and TV shows!

Google Pay

Subscribe to Jawwy TV using Google Pay and enjoy 7 days free.

To start your 7-day free trial,

  • First, install Jawwy TV app on your android mobile device.
  • Now open the app and tap Join Free for 7 Days.
  • Then enter your Google account email address, choose a password and tap Subscribe Now.
  • You will see a screen displaying subscription details from Google Play.
  • Tap Subscribe to continue.
  • Enter the password of your Google account.
  • After successfully authenticating your payment with Google, you are done!

Now sign in with your credentials to start watching non-stop entertainment.

Apple In-App Purchase

Subscribe to Jawwy TV using Apple In-App Purchase and enjoy 7 days free.

To start your 7-day free trial,

  • First, install Jawwy TV app on your iOS mobile device.
  • Now open the app and tap Join Free for 7 Days.
  • Then enter your email address, choose a password and tap Subscribe Now.
  • Tap Subscribe with iTunes.
  • You will see a pop-up screen describing Subscription Terms. Tap Continue.
  • Tap OK to confirm subscription.

Now sign in with your credentials to start watching non-stop entertainment.


 

How much does Jawwy TV subscription cost?

 Payment Method Package Free Trial*  Subscription Amount**
 stc (KSA) Mobile Number Monthly 7 days free trial

11.5 SAR

 

Price includes VAT

 stc Mofawtar 4 and 5 Mobile Number Monthly  -  FREE
 stc (Bahrain) Mobile Number Monthly  -  3 BD
 stc (Kuwait) Mobile Number Monthly  7 days free trial  2.5 KWD
Vodafone Egypt mobile number Monthly - 5 EGP
Vodafone Egypt mobile number Weekly 3 days free trial 20 EGP
Orange Egypt mobile number Monthly Exclusive offer: FREE 30 day trial. Limited time offer. Cancel anytime. 50 EGP
Orange Egypt mobile number Weekly Exclusive offer: FREE 30 day trial. Limited time offer. Cancel anytime. 20 EGP
Etisalat Egypt mobile number Monthly - 5 EGP
Etisalat Egypt mobile number Weekly 3 days free trial 20 EGP
WE Egypt mobile number Monthly

-

5 EGP
WE Egypt mobile number Weekly

3 days free trial

20 EGP
Etisalat UAE mobile number Monthly 7 days free trial 40 AED
Etisalat UAE mobile number Weekly 3 days free trial 10 AED
 Apple In-App Purchase Monthly  7 days free trial  7.99 USD
 Google Pay Monthly  7 days free trial  7.99 USD
 Credit Card KSA Monthly  -  5 SAR
 Credit Card Bahrain Monthly  -  1 USD
 Credit Card Kuwait Monthly  -  1 USD
 Credit Card except Bahrain, Kuwait and KSA Monthly 7 days free trial  7.99 USD

*Free trial period may vary based on the selected promotion, plan, and payment method.

**The price may vary based on the selected promotional offers, country, Payment methods or VAT where applicable.

What payment methods does Jawwy TV support?

We currently support the following payment methods:

  • stc (KSA) mobile bill
  • stc (Kuwait) mobile bill
  • stc (Bahrain) mobile bill
  • Vodafone(Egypt) mobile bill
  • Orange(Egypt) mobile bill
  • Etisalat (Egypt) mobile bill
  • WE (Egypt) mobile bill
  • Etisalat (UAE) mobile bill
  • Apple In-App Purchase
  • Google Pay
  • All major credit cards

What devices does Jawwy TV support?

You can access your Jawwy TV account on a maximum of 2 devices. Jawwy TV is available to watch on mobile devices, tablets and Browsers. Please note that casting via Chromecast device is also supported and does not contribute to registered devices on your account.

Watch Jawwy TV on:

  • iOS phones and tablets versions – 10 and above
  • Android phones and tablets version - 4.4 and above
  • Android TV devices - with Android 8 OS and above
  • Web browsers: Latest versions recommended for Chrome, Safari & Firefox browsers
  • Chromecast casting feature
  • Apple TV using Airplay casting feature (casting to Apple TV but not Airplay-supported Smart TVs)

Where is Jawwy TV available?

As a customer, you can watch content on Jawwy TV in the following countries: Algeria, Bahrain, Chad, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine, Saudi Arabia, Somalia, Sudan, Tunisia, United Arab Emirates, and Yemen.

Please note that content available on Jawwy TV may vary by location due to content rights restrictions and may change from time to time.

What is Fight Sports add-on? How to get Fight Sports on my Jawwy TV subscription?

Fight Sports channel is your 24/7 destination for all combat sports entertainment. With this add-on, you can watch some of the world's biggest combat sports featuring top names from the world of boxing, kickboxing, and MMA.

Currently, Fight Sports add-on is available for only select payment methods. Please see the table below for Price and trial period details:

Fight Sports add-on is supported on following payment methods

 

Price/month

 

Free Trial

stc (Kuwait) mobile number

 

1.670 KWD (+ VAT if applicable)

stc (Bahrain) mobile number

2 BHD (+ VAT if applicable)

Credit Card

5.33 USD (+ VAT if applicable)

How to get Fight Sports if you haven’t subscribed to Jawwy TV yet:

  • Go here to create your account.
  • Choose your payment method.
  • Choose both Jawwy TV and Fight Sports. Please note that there’s no free trial period available for the add-on. So you’ll be charged a prorated price immediately once add-on subscription is successful.
  • Confirm your subscription. Now sign into Jawwy TV app and enjoy Fight Sports.

How to get Fight Sports if you are already a Jawwy TV subscriber:

  • Sign into our Jawwy TV website using your account details.
  • Locate Manage Add-ons and tap More to see details.
  • Tap Add and confirm the subscription.
  • Now sign into Jawwy TV app and enjoy Fight Sports.

How can I unsubscribe from Jawwy TV?

As we support different payment methods, the cancellation process varies from one payment method to another.

Payment Method Package Instructions
stc (KSA)  Mobile Number Monthly

Please send a blank SMS to 800444 and follow the instructions provided in the SMS from stc to cancel your Jawwy TV service.

Or

Please sign in and cancel your subscription from My Account.

stc (Kuwait) Mobile Number Monthly

Please send U 1 by SMS to the shortcode 50644.

Or

Please sign in and cancel your subscription from My Account.

stc (Bahrain) Mobile Number Monthly

Please send U 1 by SMS to the shortcode 98875.

Or

Please sign in and cancel your subscription from My Account.

stc (Kuwait) Mobile Number Monthly

Please send U 1 by SMS to the shortcode 50644.

Or

Please sign in and cancel your subscription from My Account.

Vodafone Egypt mobile number Monthly

Please send UNSUB JM by SMS to the shortcode 6699.

Or

Please sign in and cancel your subscription from My Account.

Vodafone Egypt mobile number Weekly

Please send UNSUB JW by SMS to the shortcode 6699.

Or

Please sign in and cancel your subscription from My Account.

Orange Egypt mobile number Monthly

Please send UNSUB JM by SMS to the shortcode 5030.

Or

Please sign in and cancel your subscription from My Account.

Orange Egypt mobile number Weekly

Please send UNSUB JW by SMS to the shortcode 5030.

Or

Please sign in and cancel your subscription from My Account.

Etisalat Egypt mobile number Monthly

Please send UNSUB JM by SMS to the shortcode 1722.

Or

Please sign in and cancel your subscription from My Account.

Etisalat Egypt mobile number Weekly

Please send UNSUB JW by SMS to the shortcode 1722.

Or

Please sign in and cancel your subscription from My Account.

WE Egypt mobile number Monthly

Please send UNSUB JM by SMS to the shortcode 4041.

Or

Please sign in and cancel your subscription from My Account.

WE Egypt mobile number Weekly

Please send UNSUB JW by SMS to the shortcode 4041.

Or

Please sign in and cancel your subscription from My Account.

Etisalat UAE mobile number Monthly

Please send UNSUB JM by SMS to the shortcode 1151.

Or

Please sign in and cancel your subscription from My Account.

Etisalat UAE mobile number Weekly

Please send UNSUB JW by SMS to the shortcode 1151.

Or

Please sign in and cancel your subscription from My Account.

Credit Card Monthly Please sign in and cancel your subscription from My Account.
Apple In-App Payment Monthly You can cancel your subscription through your iTunes account settings.
Google Pay Monthly You can cancel your subscription through your Google account settings.

How to unsubscribe from Fight Sports add-on?

As we support different payment methods, the cancellation process varies from one payment method to another.

Payment methods

How to unsubscribe

stc (Kuwait) mobile number

 

Please send U 2 by SMS to the shortcode 50644.

stc (Bahrain) mobile number

Please send U 2 by SMS to the shortcode 98875.

Credit card

  • Sign into our Jawwy TV website using your account details.
  • Locate Manage Add-ons and tap More to see details.
  • Tap Remove to cancel the subscription.

 

How to reset or update account password?

Resetting password on jawwy.tv

  • On the sign-in screen, click Forgot Password.
  • Resetting password on mobile apps Enter your mobile number or email address associated with the account. Please note that we only support +965, +966, and +973 country codes at the moment.
  • You will receive a PIN Code on your mobile number or email address.
  • Enter the PIN Code on the screen to complete verification.
  • Set up a new password and click Continue to sign in.

Resetting password on mobile apps

  • On the sign-in screen, tap Reset Password.
  • You will receive a PIN Code on your email address or mobile number.
  • Enter the PIN Code on the mobile app screen and tap Confirm to sign in.
  • You will receive an email or SMS notification with the new password. Please keep in mind to use the new password for the subsequent sign-ins or update your password from Settings.

Updating or changing account password on mobile apps

  • Go to Settings and locate Account Settings.
  • Tap Change Password.
  • Enter current password
  • Choose a new password and enter it again to confirm.
  • Tap Save Changes to update the password.

How to create, edit or switch user profiles on Jawwy TV?

User profiles provide more personalized viewing experience for you and rest of your family. If you share your Jawwy TV account with your family or friends, then you may create separate profiles to keep track of Watchlist, resume watching program where you left off and channel favorites. You can also secure profiles with profile lock. Create up to 5 profiles for one account.


Creating Profiles

The primary profile for your account is automatically created as default profile.

*Please note that default profile cannot be deleted. You cannot use ‘default’ as a profile name for any of other profiles.

www.jawwy.tv

  • Hover on the Profile icon (indicated by an alphabet) on the top-right corner of the screen.
  • Click Manage Profiles or Profile Settings.
  • Click Add Profile to create a new profile.
  • Add the following details to the new profile

Profile Name – Enter a name.

Profile Lock preference – This option allows you to lock your profile. Every time you wish to access this profile or update preferences of this profile, you will be prompted to enter the account password.

Preferred Audio – Your audio language preference will be applied on the video settings if selected language is available

Preferred Subtitle - Your subtitle language preference will be applied on the video settings if selected language is available

Auto Play Next Episode – This option will automatically play the next episode of a series once  you complete watching the current episode.

 Parental Control Level – This option applies the selected parental control setting on this profile.

You can slide the bar to select between parental control ratings: Family (F), PG, 15, 18, R18 (contains restricted content)

 

Content with parental rating you can watch

Family

PG

15

18

R18

Selected Parental Control Level

Family (F)

 

 

 

 

PG

 

 

 

15

 

 

18

 

 

R18

 
  • Click Save to update your profile settings.

If you have opted for Profile Lock, you will be prompted to enter account password to save the changes.

Mobile apps

  • On ‘Who’s watching?’ screen, tap Add Profile. If you are on the app home screen, tap the burger icon  on top-left corner of the home screen and tap on the profile icon (indicated by an alphabet). Then tap Add Profile on ‘Who’s watching? screen.
  • Add the following details to the new profile

Profile Name – Enter a name.

Profile Lock preference – This option allows you to lock your profile. Every time you wish to access this profile or update preferences of this profile, you will be prompted to enter the account password.

Preferred Audio – Your audio language preference will be applied on the video settings if selected language is available.

Preferred Subtitle - Your subtitle language preference will be applied on the video settings if selected language is available.

Auto Play Next Episode – This option will automatically play the next episode of a series once you complete watching the current episode.

Parental Control Level – This option applies the selected parental control setting on this profile.

You can slide the bar to select between parental control ratings: Family (F), PG, 15, 18, R18 (contains restricted content)

 

Content with parental rating you can watch

Family

PG

15

18

R18

Selected Parental Control Level

Family (F)

 

 

 

 

PG

 

 

 

15

 

 

18

 

 

R18

  • Click Save/Done to update your profile settings.

If you have opted for Profile Lock, you will be prompted to enter account password to save the changes.

 

Editing or Deleting Profiles

www.jawwy.tv

  • Hover on the Profile icon (indicated by an alphabet) on the top-right corner of the screen.
  • Click Manage Profiles or Profile Settings.
  • Click Edit on the profile you want to edit to update your profile settings.
  • Enter account password if the selected profile is locked.
  • Click Save to apply changes.

On Edit Profile screen, click Delete Profile to delete the profile. Confirm deletion.

Please note that the profile which is currently active cannot be deleted.

Mobile apps

  • On ‘Who’s watching?’ screen, tap Edit on the profile you want to edit. If you are on the app home screen, tap the burger icon on the top-left corner of the home screen and tap on the profile icon (indicated by an alphabet).
  •  Tap Edit.
  • Go to the profile you want to update, and tap Edit on the profile icon.
  • Enter account password if the selected profile is locked.
  • Makes changes on the profile and tap Save to apply changes.

On Edit Profile screen, tap Delete to delete the profile. Confirm deletion.

Please note that the profile which is currently active cannot be deleted.

 

Switching Profiles

   www.jawwy.tv

  • Hover on the Profile icon (indicated by an alphabet) on the top-right corner of the screen.
  • Click the profile you want to access.
  • Enter account password if the selected profile is locked.

Mobile apps

  • Tap the burger icon  on the top-left corner of the home screen.
  • Tap the profile icon.
  • Select the profile you want to access.
  • Enter account password if the selected profile is locked.

What happens when my subscription payment through credit card is not successful?

In the event that a transaction error has occurred while processing your credit card payment, a refund in most cases will be issued to the same credit card you used for the original purchase.

Why am I getting an error with my credit card payment?

The credit card payment failure could happen for a variety of reasons that are determined by cardholder’s bank. Before entering your card details, please check:

  •  If your card is active and hasn’t expired
  • If you have entered CVV correctly (code on the reverse on your card)
  •  If your card issuing bank allows your type of card to make online transactions.

If you are still facing issues with your card after checking the above points, then you may opt to enter another card details, or select another payment option. Please contact support@jawwy.tv or Live Chat with one of our representatives on our website if the issue persists.

How do I resubscribe?

Please check the payment method you have used for Jawwy TV subscription and follow the steps to resubscribe.

stc (KSA) mobile bill

If you wish to use the same stc mobile number to resubscribe:

  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.

If you wish to resubscribe with a new stc (KSA) mobile number:

  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Then click Change Mobile Number and enter the new mobile number. Click Save and then Continue to receive PIN code on the new number
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with the new stc mobile number or your existing email address.
stc (Bahrain) mobile bill
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
stc (Kuwait) mobile bill
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
Vodofone Egypt
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
Orange Egypt
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
Etisalat Egypt
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
WE Egypt
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
Etisalat UAE
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
Credit Card
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Use the same or new credit card to resubscribe.
Apple In-App Purchase You can easily resubscribe to Jawwy TV by going your iTunes account and Manage Your Subscriptions. Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
Google Play Sign into your Google account, which you have used for In-App payment and go to My subscriptions and Restore Jawwy TV. Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.

 

Can I get my subscription cancelled by contacting Jawwy Support team?

Unfortunately, our support team cannot cancel your subscription on your behalf. The only way possible is as shown in the FAQs under "How can I unsubscribe?". In case you are not able to find this information, our support team will be happy to take you through it.

Can I use the same subscription on multiple devices? How many devices can I watch Jawwy TV on at the same time?

You can register up to 4 compatible devices on your Jawwy TV account at a time. You can watch your favorite content on two devices at the same time. If you try to play content on a third device, you will see a message on the screen informing you that there are too many videos playing at the same time. You may stop watching one of the devices and start watching on the third device.

Downloads on Jawwy TV mobile app

Downloading content for offline viewing is available on Jawwy TV iOS and Android mobile app. You can download your favorite movies and TV shows and watch them later, even without access to Internet. To identify what is downloadable, just look for the Download button next to the video.

Which content can I download?

There are hundreds of videos available for download on Jawwy TV.

To download:

  1. Explore content on Jawwy TV.
  2. Select the movie or show you’d like to download.
  3. Movies that are available for download have a download button in the details page. In case of series, the download button can be seen after tapping the expand icon next to the episode.
  4. Tap Download to begin the download.
  5. Once your download is complete, go to Downloads section from the menu and start watching.

* Please note that download availability varies from title to title. If the download button is not available on the details page, it means the content cannot be downloaded due to contractual agreement with the content partner.

On which devices can I download content on mobile app?

Downloads feature is supported on all iOS mobile and tablet devices with iOS 11.3 or later. Similarly, mobile and tablet Android devices of OS 4.4 and up are supported.

How long do my downloads remain stored in my device?

Once a title is downloaded, it will remain in the Downloads section of your device for the next 30 days. Please keep in mind that you can watch all the videos you’ve downloaded on that specific device, regardless of the Profile used to download.

Are there any download limits?

You can have up to 100 downloads in your account at a time. These limits are set at the account level, not per profile or device. You’ll have access to your downloads for 30 days, unless the episode or movie expires from Jawwy TV before that. If a download expires before you’ve watched it, you may be able to renew it.

How to renew expired download?
If some of your downloaded videos have expired, you can just tap Renew download and then choose from options available.

Are downloaded content safe for family viewing?

Parental control level on the profile applies also to the downloaded videos. Yes, you can easily make downloaded content safe for family viewing by setting an appropriate parental control level on the profile and using profile lock.

How to delete downloads?

If you’ve reached the maximum number of downloads or run out of space, you can delete some of your downloads to make room for new ones.

To delete some downloads:

  • Go to Downloads from the menu.
  • Tap edit icon at the top of the screen.
  • Tap cross icon to remove the downloads you want to delete.

To delete all downloads:

  • Go to Settings and then Downloads.
  • Tap Delete all downloads to delete all downloads at one go from your device.

 

What kind of content can be watched on Jawwy TV app?

Enjoy top-notch TV channels and a wide variety of movies and series from Western, & Arabic, along with documentaries & kids' programs, with new additions every day.

How many devices can I delete at a time? How to delete a registered device from my account?

You can delete 1 registered device from your account every 30 days.

To delete a device from your account from the web browser:

  1. Sign into your account here.
  2. Go to Profile Settings and then My Devices.
  3. Click Manage and click the cross next to the device you want to delete.
  4. Click Save to apply your changes.

To delete a device from your account from an iOS and Android mobile app:

  1. Sign into your Jawwy TV account on your mobile device.
  2. Go to Settings and My devices.

Slide a device left to remove it from your account.

How to cast content from Jawwy TV to your Chromecast-enabled device?

Before you begin casting, please make sure that you have the latest version of Jawwy TV app. Now that you’re ready to go, let’s get started:

  • Make sure the mobile device you are using to cast is on the same Wi-Fi network as your Chromecast or TV with Chromecast built-in.
  • Open Jawwy TV app.
  • Tap the Cast button on the top right corner of any screen.
  • Now select the device you'd like to cast to.
  • When you're connected, the Cast button will change color, letting you know you're connected.
  • Now play any movie or episode on the app and watch it on the bigger screen.

To stop casting, tap the Cast button and then tap Stop Casting.

How to cast to Apple TV using Airplay casting feature?

To cast Jawwy TV from an iOS mobile device to your Apple TV, first make sure that both the devices are on the same network.

  • Tap the Airplay cast button on the top-right corner of the Jawwy TV screen.
  • Now select your Apple TV from Connect to a Device screen.

Once connected, play any movie or episode on the app and watch it on the bigger screen.

Why am I getting an error that says I have exceeded the maximum number of devices?

When you sign into Jawwy TV account on a device for the first time, the device gets automatically registered to your account. You can register a maximum of two devices to your account at a time. If you are trying to sign into a third device, you see an error message requesting you to delete one of your previously registered devices.

You can delete one of your devices after 30 days. To delete one of your previously registered devices on the mobile app, just sign into the mobile app and go to Settings > My Devices and delete the device from the account.

To delete one of your previously registered devices from the website, just sign into your account here. Now delete a device from Profile Settings.

How can I change my registered email address?

In case you have mis-typed your email address while completing the registration process, you can provide us with the correct email address and we will correct it on your behalf upon your request. Please note that your registered mobile number will remain the same and no changes to your subscription will be made.

What is Jawwy TV Home?

Jawwy TV Home is a fully featured set-top box that has arrived in KSA, Kuwait, Bahrain and Oman to offer viewers endless hours of Live TV and On Demand entertainment.  Featuring contemporary functionalities like Rewind, Watchlist, and Parental Controls with a sleek user interface, the Jawwy TV Home set-top box delivers in-home TV experience to stc and Awasr customers. Jawwy TV Home presents 130+ premium and FTA channels with great channel bundles to cater to the needs of everyone in the family. Moreover, Jawwy TV Home has partnered with content powerhouses namely WideKhaliji, Fox+, and Starz Play to bring an abundant selection of On Demand movies and series which are absolutely free for viewing.