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Frequently Asked Questions

How to contact us?

If you have any questions or require assistance with Jawwy TV, you can always reach us through the online chat support on Jawwy.tv or email us at support@jawwy.tv and we will respond to you in the shortest time possible during business days from morning until 11:00 PM - Local Saudi Arabia time.

What is Jawwy TV?

Jawwy TV is a unique video streaming mobile app which allows you to access several popular free-to-air channels and offers a large library of classic movies and popular TV shows under one roof on two mobile devices at a time. This service is available in both English and Arabic.

How can I subscribe to Jawwy TV?

Jawwy TV is a paid video-streaming application which can be accessed on Apple iOS/Android mobile phones/tablets. You can subscribe through www.jawwy.tv by simply entering your email address or mobile number, choosing a password and selecting your desired payment method. Once subscribed install the app from Apple App Store or Google Play and sign in to enjoy your favorite content on the go!

You can now also subscribe to Jawwy TV within the applications by using Apple in-App Payment or Google Pay payment methods.

How much does the Jawwy TV monthly subscription cost?

Based on your payment method, you can be entitled to a free trial period. At the end of the trial period, you will be charged unless you’ve cancelled the subscription.

 Payment Method Free Trial*  Subscription Amount**
 STC Mobile Number  ✗  28 SAR 10 SAR
 STC Mofawtar 4 and 5 Mobile Number  -  FREE
 VIVA Bahrain Mobile Number  ✓  3 BD
 VIVA Kuwait Mobile Number  ✓  2.5 KWD
 Apple In-App Purchase  ✓  7.99 USD
 Google Pay  ✓  7.99 USD
 Credit Card  ✓  7.99 USD

*Free trial period may vary based on the selected promotion, plan, and payment method.

**The price may vary based on the selected promotional offers, country, Payment methods or VAT where applicable.

What payment methods does Jawwy TV support?

We currently support the following payment methods:

  •  STC mobile bill
  • VIVA Kuwait mobile bill
  • VIVA Kuwait broadband bill (we offer Jawwy TV for free to all VK broadband users)
  • VIVA Bahrain mobile bill
  • Apple In-App Purchase
  • Google Pay
  • All major credit cards

What are the current offers on Jawwy TV?

At Jawwy TV, we know our customers deserve a treat. That’s why, we love to giving our customers amazing offers from time to time.

Here are some offers you don’t want to miss:

Promotion Details
STC 10 SAR Promotion

Great News for STC Customers! We have slashed Jawwy TV subscription cost to only 10 SAR/month for the first 3 months.

Just enter your STC mobile number here and subscribe to Jawwy TV. Next, install Jawwy TV on your mobile device and enjoy non-stop entertainment.

*Subscription doesn’t include a free trial period.

STC Mofawtar 4/5 Offer

Do you have a Mofawtar 4 or Mofawtar 5 plan from STC?

If yes, you get a FREE Jawwy TV subscription as part of your mobile plan. Just enter your Mofawtar 4/5 number here and activate your free account. Next, install Jawwy TV on your mobile device and enjoy non-stop entertainment.

How can I unsubscribe?

As we support different payment methods, the cancellation process varies from one payment method to another.

STC Mobile Number Please send a blank SMS to 800444 and follow the instructions provided in the SMS from STC to cancel your Jawwy TV service.
VIVA Kuwait Mobile Number Please send U 1 by SMS to the shortcode 50644.
VIVA Bahrain Mobile Number Please send U 1 to the shortcode 98875.
Credit Card Please visit www.jawwy.tv, sign in and cancel your subscription.
Apple In-App Payment You can cancel your subscription through your iTunes account settings.
Google Pay You can cancel your subscription through your Google account settings.

How can I sign up and access Jawwy TV using my STC prepaid or postpaid mobile number?

Signing up using your STC mobile number is easy. All you have to do is go to www.jawwy.tv and subscribe using your STC mobile number and set up a password. Then select Saudi Arabia as your country and STC as your preferred payment method. You will receive a verification code by SMS to verify your number. Enter the code on the confirmation page to complete your subscription in Jawwy TV. Now you can download the app from App Store or Google Play Store and enjoy your favorite content on the go!

Am I eligible for a free Jawwy TV subscription?

All STC Mofawtar 4 and 5 customers are eligible for a free Jawwy TV subscription as part of their mobile plan from STC. If you are a STC Mofawtar 4/5 mobile number holder, all you need to do is enter the mobile number here and activate your free account. Next, download your Jawwy TV from App Store or Google Play store and enjoy non-stop entertainment.

 

How can I sign up and access Jawwy TV using my VIVA Kuwait mobile number?

 

Signing up using your VIVA Kuwait mobile is easy. All you have to do is go to www.jawwy.tv and subscribe using your mobile number and set up a password. Then select Kuwait as your country and VIVA Kuwait as your preferred payment method. You will receive a verification code by SMS to verify your number. Enter the code on the confirmation page to complete your subscription in Jawwy TV. You can download the app from App Store or Google Play Store and enjoy your favorite content on the go!

How can I sign up and access Jawwy TV using my VIVA Bahrain mobile number?

 

Signing up using your VIVA Bahrain mobile number is easy. All you have to do is go to www.jawwy.tv and subscribe using your email ID and set up a password. Then select Bahrain as your country and VIVA Bahrain as your preferred payment method. You will receive a verification code by SMS to verify your number. Enter the code on the confirmation page to complete your subscription in Jawwy TV. You can download the app from App Store or Google Play Store and enjoy your favorite content on the go!

How can I sign up using my credit card?

Please visit www.jawwy.tv and subscribe using a valid credit card as your preferred payment method. Enter the card details and complete the registration. You will be charged $1 the first time when you enter your card details as verification fee which will be refunded within 2 – 7 business days.

What happens when my subscription payment through credit card is not successful?

In the event that a transaction error has occurred while processing your credit card payment, a refund in most cases will be issued to the same credit card you used for the original purchase.

Why am I getting an error with my credit card payment?

The credit card payment failure could happen for a variety of reasons that are determined by cardholder’s bank. Before entering your card details, please check:

  •  If your card is active and hasn’t expired
  • If you have entered CVV correctly (code on the reverse on your card)
  •  If your card issuing bank allows your type of card to make online transactions.

If you are still facing issues with your card after checking the above points, then you may opt to enter another card details, or select another payment option. Please contact support@jawwy.tv or Live Chat with one of our representatives on our website if the issue persists.

How can I sign up using Apple In-App Purchase?

To subscribe using Apple In-App Purchase install Jawwy TV app on your iOS mobile, enter your email and choose a password to sign up. Then follow Apple In-App Purchase steps to complete your subscription with your iTunes account. Please note that you will be required to enter your iTunes account details which may differ from the email and password you’ve registered for your Jawwy TV account.

How can I sign up using Google Pay?

To subscribe using Google Pay, install Jawwy TV app on your android mobile, enter your email and choose a password to sign up. Then follow Google Pay steps to complete your subscription by in Google Pay account. Please note that you will be required to enter your Google Pay account details which may differ from the email and password you’ve registered for your Jawwy TV account.

How do I resubscribe?

Please check the payment method you have used for Jawwy TV subscription and follow the steps to resubscribe.

STC mobile bill

If you wish to use the same STC mobile number to resubscribe:

  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.

If you wish to resubscribe with a new STC mobile number:

  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Then click Change Mobile Number and enter the new mobile number. Click Save and then Continue to receive PIN code on the new number
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with the new STC mobile number or your existing email address.
VIVA Bahrain mobile bill
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
VIVA Kuwait mobile bill
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Click Continue to receive a PIN code on your mobile number.
  • Enter the PIN Code on the screen to complete resubscription.
  • Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
Credit Card
  • Just sign into jawwy.tv using your existing account credentials. Then click Resubscribe button on the top-right corner of the screen.
  • Use the same or new credit card to resubscribe.
Apple In-App Purchase You can easily resubscribe to Jawwy TV by going your iTunes account and Manage Your Subscriptions. Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.
Google Play Sign into your Google account, which you have used for In-App payment and go to My subscriptions and Restore Jawwy TV. Now sign into Jawwy TV app with your existing account credentials and enjoy non-stop entertainment.

 

How to control data usage of Jawwy TV?

The data usage for streaming Jawwy TV content will be limited by the original Data quota set on your Mobile Subscription Plan. Unfortunately, the app cannot be exempted from data consumption by having a standalone bandwidth.

Can I use the same subscription on multiple devices?

Yes, you can register two mobile devices to your Jawwy TV account at a time.

Can I get my subscription cancelled by contacting Jawwy Support team?

Unfortunately, our support team cannot cancel your subscription on your behalf. The only way possible is as shown in the FAQs under "How can I unsubscribe?". In case you are not able to find this information, our support team will be happy to take you through it.

What kind of content can be watched on Jawwy TV app?

Enjoy top-notch TV channels and a wide variety of movies and series from Western, Arabic & Turkish, along with documentaries & kids' programs, with new additions every day.

How do I remove the linked mobile devices from my Jawwy TV subscription account?

You can use the same subscription on two mobile devices maximum. To delete a device, open the Jawwy TV app, navigate to Settings and then Device Management. You can remove a device by swiping left on the entry in your device list. You can de-link any registered mobile device after 30 days of device registration. *Note: the mobile device you are using to perform this action is marked as "current" and cannot be removed/delinked.

Does the app support screen mirroring/multi-screen?

Currently, Jawwy TV app supports only mobile handsets screens and cannot be mirrored/streamed to any external screen. We are constantly trying to improve our product and working towards making the app available on select Smart TV brands.

How to cast content from Jawwy TV to your Chromecast-enabled device?

Before you begin casting, please make sure that you have the latest version of Jawwy TV app. Now that you’re ready to go, let’s get started:

  • Make sure the mobile device you are using to cast is on the same Wi-Fi network as your Chromecast or TV with Chromecast built-in.
  • Open Jawwy TV app.
  • Tap the Cast button on the top right corner of any screen.
  • Now select the device you'd like to cast to.
  • When you're connected, the Cast button will change color, letting you know you're connected.
  • Now play any movie or episode on the app and watch it on the bigger screen.

To stop casting, tap the Cast button and then tap Stop Casting.

I have forgotten my password. How do I retrieve it?

Please tap the Forgot Password button on the Sign in page of the Jawwy TV app and you will receive an SMS/email to reset your password. 

Why am I getting an error that says I have exceeded the maximum number of devices?

When you sign into Jawwy TV account on a device for the first time, the device gets automatically registered to your account. You can register a maximum of two devices to your account at a time. If you are trying to sign into a third device, you see an error message requesting you to delete one of your previously registered devices.

To delete one of your previously registered devices, just sign into the application on one of such devices and go to Settings > My Devices and delete the device from the account. You can delete one registered device every 30 days.

How can I change my registered email address?

In case you have mis-typed your email address while completing the registration process, you can provide us with the correct email address and we will correct it on your behalf upon your request. Please note that your registered mobile number will remain the same and no changes to your subscription will be made.

How can I change the language on Jawwy TV?

Choose your preferred language when signing into the app for the first time. You can also change the language preference anytime by navigating to the Language Section in General Settings from the Main Menu.

How can I control which TV programs my family can watch?

Your Jawwy TV mobile app is set to R18 rating by default. To change the Parental Control rating, go to Settings > Parental Controls > Enter your password and set the slider to the desired rating.

What is Jawwy TV Home? How is it different than Jawwy TV app?

Jawwy TV Home is a fully featured set-top box that has arrived in KSA, Bahrain and Oman to offer viewers endless hours of Live TV and On Demand entertainment.  Featuring contemporary functionalities like Rewind, Watchlist, and Parental Controls with a sleek user interface, the Jawwy TV Home set-top box delivers in-home TV experience to STC, VIVA Bahrain, and Awasr customers. Jawwy TV Home presents 130+ premium and FTA channels with great channel bundles to cater to the needs of everyone in the family. Moreover, Jawwy TV Home has partnered with content powerhouses namely BluTV, WideKhaliji, Fox+, Dawri Plus, and Starz Play to bring an abundant selection of On Demand movies and series which are absolutely free for viewing.